Guide to Improving Patient Safety in Primary Care Settings by Engaging Patients and Families
Research shows that when patients are engaged in their health care, it can lead to measurable improvements in safety and quality. To promote stronger engagement, MedStar Health and Consumers Advancing Patient Safety, in partnership with the Agency for Healthcare Research and Quality (AHRQ), is developing a guide to help patients, their families, and health professionals in primary care settings work together as partners to promote improvements in care.
About This Project
Patient and family engagement (PFE) is an evolving concept in health care transformation and has been described as the "blockbuster drug" of the 21st Century."1 A growing body of evidence suggests that PFE can improve the safety and quality of care delivery.2–6 Building sustainable processes and practice- based infrastructure is crucial to improving patient safety by PFE in primary care.
This 38-month project started in September 2015 and will develop four interventions aimed at engaging patients and families as partners in primary care with the goal of improving patient safety. The interventions will be released individually and as part of a comprehensive guide for medium and large primary care practices to adopt as part of their practice improvement efforts. The guide will be field tested in 12 primary care practices and revised based on patient, provider, and primary care practice staff feedback.
This project will generate a number of resources to help primary care practices, primary care providers, and patients increase PFE in care. These resources include:
These resources will be made available to primary care practices, providers, and patients as they are developed over the 38-month project.
For more information contact:
Kelly Smith, Ph.D., project principal investigator at Kelly.email@example.com.
1. Dentzer S. Rx for the "blockbuster drug" of patient engagement. Health Aff (Millwood) 2013;32(2):202.
2. Herrin J, Harris KG, Kenward K, et al. Patient and family engagement: a survey of US hospital practices. BMJ Qual Saf 2016 Mar;25(3):182-9. Epub 2015 Jun 16. doi:10.1136/bmjqs-2015-004006.
3. Smith KM, Hatlie MJ, Mayer DB, et al. A 10-year journey engaging patients in patient safety education, research, and improvement. The Golden Bridge: Communication and Patient Safety. International Society for Communication Science and Medicine Conference. Montecatini Terme, Italy; 15-16 June 2015:SP57, p. 36. https://static1.squarespace.com/static/561c0d01e4b0b5ad2e65cc48/t/561d4 4dfe4b089431662d174/1444758751213/LibrettoProgramma.pdf .
4. Agency for Healthcare Research and Quality. Guide to Patient and Family Engagement in Hospital Quality and Safety. http://www.ahrq.gov/professionals/systems/hospital/engagingfamilies/guide.html. Accessed March 7, 2016.
5. Scholle S, Torda P, Peikes D, et al. Engaging patients and families in the medical home. (Prepared by Mathematica Policy Research under Contract No. HHSA290200900019I TO2.) Rockville, MD: Agency for Healthcare Research and Quality; June 2010. AHRQ Publication No. 10-0083-EF. https://pcmh.ahrq.gov/sites/default/files/attachments/Engaging%20Patients%20and%20Families%20in%20the%20Medical%20Home.pdf (526 KB). Accessed March 7, 2016.
6. Lewis B. PFACs: Where's the money? The financial impact on hospitals. Patient Experience Research Report. Bedford, TX: Beryl Institute; 2014. http://www.ipfcc.org/advance/topics/beryl-inst-patient-exp-research-rpt.pdf (310 KB). Accessed March 7, 2016.
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