Lisa Morrise has three now adult children who had special needs, including her son (formerly daughter), now 26, who was born unable to breathe or swallow. Lisa has lobbied for pediatric palliative care, served on the Governing Board of Salt Lake’s early intervention program, and served on the Primary Children’s Hospital Family Advisory Council, which she co-chaired and facilitated.
Lisa Morrise was the Patient Co-Lead on the Patient and Family Engagement Affinity Group for the CMS National Partnership for Patients and is a PFE Consultant for the project. She also works as a Patient and Family Engagement Consultant for the CMS CMMI Transforming Clinical Practice Initiative. She is a content expert in Patient and Family Engagement implementation and in Patient and Family Centered Care and has presented extensively on these and related topics. Lisa’s article, “Training Patient and Family Storytellers and Patient and Family Faculty,” was published in the Summer 2013 Permanente Journal. Lisa helped produce the 2015 Signature Series of Webinar trainings available from Consumers Advancing Patient Safety. Lisa serves on the Patient Experience and Function Committee for the National Quality Forum. She serves on the Clinical Programs Committee for the National Committee on Quality Assurance (NCQA).
Lisa Morrise graduated from the University of Kansas with B.S., Journalism, and M.A., Broadcast Management, degrees. She was named the Outstanding Broadcasting Student of the year by the National Association of Broadcasters. Lisa worked at radio stations, including KSL in Salt Lake City, and as a broadcast management consultant. She has worked as an Adjunct Professor and taught Media Management for Brigham Young University and Communications for other local Universities. Lisa has also served in the Salt Lake City community in numerous organizations and has been a candidate for State Representative. She has been active in Community Service and has been named Big Sister of the Year, an Outstanding Young Woman of America and a runner-up for the JC Penney Golden Rule Award. She share her home with a rescue dog that has a floppy trachea (like her daughter) and is a highlight of her life.
Rachel Weissburg – Programs, Subject Matter Expertise
Rachel Weissburg is a quality improvement and change management consultant who works with health care providers to help them understand the patient experience, lead in their community, and successfully meet federal reporting and payment requirements. She has subject matter expertise in patient and family engagement (PFE), care transitions, and social determinants of health. Rachel has managed CMS programs through the Hospital Improvement Innovation Network (HIIN) that help hospitals meet specific PFE metrics, and she has partnered with numerous health systems to build and sustain Patient and Family Advisory Councils and strong PFA relationships. In her previous work at The National Quality Forum she ran several Partnership for Patients’ initiatives, including the Patient and Family Engagement Action Team. She was also part of the initial staff that helped form and support the Measure Applications Partnership, as required by the Affordable Care Act, a multi-stakeholder body that advises the Secretary of Health and Human Services on which quality measures are included in federal payment and public reporting programs.
Rachel holds a Master’s Degree in Organizational Management from the George Washington University and is certified through the GW School of Medicine in Patient Navigation. She is currently a Patient and Family Advisor at her local Sutter Health hospital in Northern California, where she represents her own patient perspective as someone with one disease and two chronic conditions. She writes about these experiences in her blog, sleeplikeababytonight.com.
Laura Allen, Operations Director, joined Project Patient Care and Consumers Advancing Patient Safety after many years in the for-profit arena, working in the airline industry for 27 years and advertising for 11 years. After a scare with her husband’s health many years ago, Laura realized the importance of communication between the hospital medical staff and patient and family. Joining Project Patient Care and Consumers Advancing Patient Safety has made Laura realize that there is still a lot of work to be done to eliminate preventable harm to patients and there are dedicated people that are working tirelessly to implement change in order to ensure that every person receives the best possible care when faced with a medical issue.
Laura and her husband of 36 years raised 2 beautiful daughters who are now independent, successful young women. A lifelong resident of Chicago, Laura and her husband continue to reside in the city along with their 2 adorable cats, Bernie and Mick.
Board of Directors
Helen Haskell – Original Founder of CAPS
Helen Haskell is president of Consumers Advancing Patient Safety and founder of the nonprofit patient safety organization Mothers Against Medical Error. Since the medical error death of her young son Lewis in 2000, Helen has worked to improve healthcare safety and quality in a wide range of areas, including patient empowerment, medical education, patient-activated rapid response, infection prevention, and medical error disclosure, among others. In her home state of South Carolina, she led the passage of the Lewis Blackman Patient Safety Act, which required, for the first time, that healthcare providers be clearly identified and that patients be provided with an emergency response system in hospitals. She was also closely involved in the passage and implementation of the South Carolina Hospital Infection Disclosure Act and served for man y years on its advisory committee. In 2007 a state-sponsored Chair of Clinical Effectiveness and Patient Safety was endowed in the name of her son Lewis and in 2008 the South Carolina Patient Safety Symposium instituted the Lewis Blackman Patient Safety Champion Awards, a highlight of the annual conference.
Martin Hatlie – Original Founder of CAPS
Marty Hatlie is President & CEO for Project Patient Care, the Chicagoland safety and quality improvement coalition, which is dedicated to using the voice of the patient to improve care. He also serves as Co-Director of the MedStar Institute for Quality & Safety, which integrates open and honest communication strategies, person and family engagement, and high reliability organization principles into safety and quality improvement. Hatlie is active in U. S. federal health system transformation work as a consultant on several projects funded by the Centers for Medicare and Medicaid Services, the Agency for Healthcare Research and Quality and the Patient Centered Outcomes Research Institute.
Hatlie is a former litigator, with a background in civil rights and medical liability defense work early in his career. In the 1980s and early 90s Hatlie was a lobbyist for the American Medical Association lead strategist for its nationwide tort reform campaigns. He coordinated the AMA’s launch of the National Patient Safety Foundation in 1997 and served as its founding Executive Director from 1997–99. He currently serves on the Boards of Directors of the Leapfrog Group, the Alliance for Integrated Medication Management, and MacNeal Hospital, as well as Consumers Advancing Patient Safety. He also serves on advisory boards for the Agency for Healthcare Quality and Research, the Joint Commission, the Institute for Healthcare Improvement, the National Quality Forum, the Patient Safety Movement Foundation and the World Health Organization Patients for Patient Safety Programme. Previously, Hatlie served on the Boards of Directors of the Anesthesia Patient Safety Foundation, the Physician Insurers Association of America and the American Tort Reform Association.
Tracy Granzyk is a writer, filmmaker and healthcare content developer working to increase awareness around an inclusive culture of medicine, which includes patient and provider safety and patient engagement throughout the healthcare continuum. She creates innovative healthcare related stories for web, print and film, incorporating knowledge and experience gained from a successful career across a wide range of healthcare entities, including health system administration, the biotech industry and medical research. The result of having worn multiple healthcare hats is a wide and inclusive perspective on what makes healthcare tick and the stories that still need to be told.
Tracy is currently serving as Founder and Director, Center for Healthcare Narrative at the MedStar Institute for Quality and Safety. She is Editor-in-Chief of Please See Me, an online, health narratives literary magazine that welcomes the health-related story of patients, families and healthcare professionals. She is also adjunct faculty at the Georgetown University and full-time faculty at the Academy for Emerging Leaders in Patient Safety: The Telluride Experience where her focus is to teach healthcare stakeholders, patients and families the value and the ‘how to’ of elevating and honoring the stories of patients and healthcare professionals. In 2010, Tracy created a social media presence for AELPS: TTE via the Telluride Blog, Twitter and Instagram for attendees, colleagues and alumni of The Telluride Experience, giving all a place and a platform from which to share their stories; an effort that has globally expanded the reach of the curriculum and knowledge shared, culminating in the multi-authored nonfiction work, Shattering the Wall of Silence.
In 2011, Tracy left a successful sales and marketing career in the biotech industry to contribute her writing, content development, and marketing skills to protect patients and providers. Tracy has written, directed and produced a growing award-winning healthcare film portfolio, along with numerous writing projects. In addition to leading the Center for Healthcare Narratives, Tracy is represented by Dara Hyde at Hill Nadell Literary Agency and is currently at work on a creative nonfiction book that digs deep into the medical-legal culture.
Alan Levine volunteers as a health researcher with the Health Research Group, Public Citizen. Before Alan retired in January 2008, he worked for the Office of Inspector General (OIG) and the Department of Health & Human Services (HHS) for 27 years. He coordinated over 100 national studies of HHS programs on topics including patient safety, state medical boards, hospital accreditation and hospital reporting to the National Practitioner Data Bank. In addition to his volunteer work at Public Citizen, Alan volunteers with Consumers Advancing Patient Safety and the State Medical Board Roundtable. Alan’s business cards say it best – he is a professional noodge!
Tim McDonald, MD JD Is President, Center for Open and Honest Communication at the MedStar Institute for Quality & Safety. Dr. McDonald is a pediatric anesthesiologist, and also holds a degree in law. He is an internationally recognized expert on patient safety, communication and the delivery of high-quality patient care who served as the lead architect for the CANDOR (Communication and Optimal Resolution) toolkit. In addition to his role at MIQS, he is the principle of Transparent Health Consulting, LLC, through which he offers CANDOR Training Services.
Prior to establishing Transparent Health Consulting and joining MIQS, Dr. McDonald was the inaugural Service Chief for Anesthesiology at Sidra Medical and Research Center in Doha, Qatar, where he also served as Medical Director of Quality and Safety as well as Chair of Anesthesiology at Weill Cornell Medical College in Qatar. Prior to his work in Qatar, Dr. McDonald was Chief Safety and Risk Officer for Health Affairs at the University of Illinois and professor of anesthesiology and pediatrics at the University of Illinois College of Medicine at Chicago. He is also an adjunct professor of law at Loyola University School of Law.
Dr. McDonald’s research, in part, funded by the US Agency for Healthcare Research and Quality (AHRQ), has been published and presented widely. His research interests span his expertise in pediatric anesthesiology and patient safety. He is a member of and has held positions within a number of professional organizations and is a licensed attorney and counselor at law in the State of Illinois.
Laura Batz Townsend and her family have turned heartbreak and loss into the promise of improved safety for hospital patients in San Antonio and across the country. Laura grew up in the medical community of San Antonio, with five physicians in her family. Laura entered the sports marketing and sports grant management field, where she has worked for 13 years. That family medical background combined with Laura’s organizational and development skills equipped her family to create the Louise H. Batz Patient Safety Foundation in the hope that others could avoid the family tragedy they experienced upon the untimely loss of their mother.
On April 14, 2009, my mother, Louise Batz, went to the hospital to have routine knee replacement surgery. Sadly, the night following her surgery, a preventable medical error caused her to sustain an injury from which she could not recover. In her memory, Louise H. Batz Patient Safety Foundation was established with the mission to help prevent medical errors by ensuring that patients and families have the knowledge they need to promote a safe hospital experience for their loved ones, and to support innovative advancements in patient safety.
Laura’s hope is that families, patients, and caregivers will work together as a Team to improve safety in our hospitals. The Foundation has worked with major hospitals in San Antonio and medical systems from across the country to successfully develop safety initiatives to reduce preventable medication errors.
Dr. Ronald Wyatt is Chief Quality Officer at Cook County Health, one of the largest public health systems in the USA.
He was previously Chief Quality Officer at the Hamad Medical Corporation, as well as Medical Director of the Hamad Health Quality Institute where he led the IHI/Qatar national patient safety collaborative.
In 2010, Ron served as Director of the Patient Safety Analysis Center in the U.S. Department of Defense (DoD), now the Defense Health Agency (DHA), where he was responsible for establishing and maintaining patient safety registries that include clinical, root cause analyses and failure mode and effects analyses data on adverse events at over 60 military health facilities, both in the U.S. and abroad. While at the Department of Defense, he co-directed the Partnership for Patients initiative and served as Chair of the Readmissions Workgroup and led the development of the Sentinel Event Watch and the Data Pulse publications.
In 2012, Dr. Wyatt was appointed as the Medical Director in the Division of Healthcare Improvement at The Joint Commission. During this time, he also served as the Commission’s representative on The National Coordinating Council for Medication Error Reporting and Prevention. In 2016, Ron was appointed as the first Patient Safety Officer for the Joint Commission, where he directed the Office of Quality and Patient Safety, established a patient safety fellowship and was a contributor to the Joint Commission Sentinel Event Alerts. While at The Joint Commission, Dr. Wyatt co-chaired the first health equity leadership forum and he has contributed to multiple publications on Health Equity, racial bias and implicit bias.
He presents nationally and internationally on leadership, safety culture, human factors in healthcare, professionalism, patient experience and health equity. He has been named a top 50 patient safety expert, by Becker’s, on three occasions.
Dr. Wyatt is a Credentialed Course Instructor at the University of Alabama at Birmingham School of Health Professions in the Department of Health Services Administration. He has achieved lean six-sigma green belt certification as well as completing training as a primary care coach and change agent. He also serves on the dean’s Advisory board for the University of Alabama Birmingham School Of Health Professions.
Geraldine H. Amori, PhD
Risk Management and Patient Safety Institute Shelburne, VT
Carol A. Armenti
Toms River, NJ
Diana T. Artemis, MS
Falls Church, VA
Howard S. Cohen, MD
Rebecca DeVivo, MPH, MSW
Mitchell L. Dvorak, MS, CAE
Executive Director Consumers Advancing Patient Safety Chicago, IL
Vikki Entwistle, PhD
Health Services Research Unit University of Aberdeen – Scotland
Jason M. Etchegaray, PhD
Institute for Healthcare Excellence The University of Texas M. D. Anderson Cancer Center Houston, TX
Roger Fritz (deceased)
President Leadership By Design, Inc. St. Louis, MO
Gerald R. Goodman, DrPH
Roxanne J. Goeltz
Suzanne Graham, RN, PhD
Patient Safety Director Kaiser Permanente Oakland/Pasadena, CA
Martin J. Hatlie, JD
President Partnership for Patient Safety (p4ps) Chicago, IL
Maryella E. Jansen
Deputy Executive Director Department of Health Medical Quality Assurance Commission Olympia, WA
Linda K. Kenney
President, Founder Medically Induced Trauma Support Services (MITSS) Chestnut Hill, MA
Sharon K. Martin, M.Ed.
The University of Texas M. D. Anderson Cancer Center Houston, TX
Executive Director Institute for Self-Directed Care Warren, ME
Michigan Consumer Health Care Coalition Berkley, MI
President, Co-founder National Family Caregivers Association Kensington, MD
Virginia Morrison, JD
Executive Vice President/ Chief Financial Officer Health Care Mediations, Inc. San Anselmo, CA
Sara A. Olson, RN, BSN
President, Olson Consulting, Inc. Program Director, Quality Focus, Inc. Portland, OR
Jonathan C. Peck
President and Senior Futurist Institute for Alternative Futures Alexandria, VA
William Rowley, MD
Institute for Alternative Futures Alexandria, VA
Paul M. Schyve, MD
Senior Vice President Joint Commission on Accreditation of Healthcare Organizations Oakbrook Terrace, IL
Susan E. Sheridan, MIM, MBA
Co-founder, President Consumers Advancing Patient Safety Boise, ID
Debora Simmons, RN, MSN, CCRN, CCNS
Institute for Healthcare Excellence The University of Texas M. D. Anderson Cancer Center Houston, TX
Patricia Stinchfield, RN, MS, CPNP
Director Infectious Disease/Infection Control Services Children’s Hospitals and Clinics Minneapolis/St. Paul, MN
Gail O. VanZyl
Director Risk, Regulatory & Health Information Services Catholic Healthcare West Phoenix, AZ
Senior Vice President, Healthcare Consulting APPTIS Falls Church, VA
John Whittington, MD
Patient Safety Officer OSF Healthcare System Peoria, IL
Kenneth C. Wilson, MD, MS, CPE
Norton Healthcare Louisville, KY
Peter K. Wong, PhD, MS, MBA, RPh
Regional Director, Pharmaceutical Care & Services Mercy Health Partners, Mercy Hospital at Western Hill Cincinnati, OH 45238