• Foreword
  • Dedication
  • Preface: About this Guide
    • Partner organizations: background
    • Developing future-oriented consumer champions
    • Acknowledgments
    • CAPS consumer workshop experience at a glance
    • Directory of organizations
  • How to Use this Guide
    • Part 1
    • Part 2
    • Definitions

Part 1 Workshop Process and Implementation This section explains the CAPS workshop process and underlying Appreciative Inquiry processes as applied to a series of successful programs to develop networks of consumer champions for patient safety..

Section I: Workshop Pre-Design


  • What is Appreciative Inquiry?
  • How to set workshop goals and agendas
  • Who do we involve: a call for participants
  • Is there workshop prework?
  • Fundraising

Section II – Workshop Event


  • How is the session structured?
  • How does it work? An example of the Appreciative Inquiry workshop process

Section III: Workshop Evaluation and Partner Recognition


  • Why evaluate?
  • What do you measure?
  • What has CAPS learned from its evaluation process?
  • How can you recognize those who helped make it happen?



  • What is the Future for this Concept?

Part 2 – Related Tools

Items in this section provide examples of materials to assist in launching a workshop experience for consumer champions.


This project was funded under contract number HHS233200600704P from the Agency for Healthcare Research and Quality (AHRQ) of the U.S. Department of Health and Human Services.  The opinions expressed herein are those of the authors and do not reflect the official position of AHRQ or the U.S. Department of Health and Human Services.


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