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Scope: This section focuses on important issues related to communicating harm/error to the patient and their family by the care team and to improving their knowledge of a more active role for patients.
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Disclosure / Apology
Def: These resources focus on what communications patients and their families should expect from healthcare after harm/error has occurred and provide affective responses to that exchange. |
Personal and Emotional Support
Def: These resources help with understanding the experience of a patient, family member or healthcare provider in trying to deal with medical harm/error and provide direction and insight into managing the grief, anger and legal issues involved in error. |
Literacy, Language and General Personal Communications Issues
Def: These resources discuss how patients communicate with and within the healthcare system to support the patient’s best understanding of their medical care to help ensure its safety and appropriateness. Healthcare literacy, language, and privacy issues will be in this topic code as they can directly affect communications that support safe care. |
Education
Def: These resources focus on methods of educating patients or practitioners about safety issues. Examples include curriculum, descriptions of initiatives and presentation development. |
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