Pamala Hutcherson (Sr. Consultant / pamala.hutcherson@patientsafety.org)

Whether in corporate or as a grassroots advocate, Dr. Pamala Hutcherson is passionate about member and patient experience.  With more than 20 year of experience in the industry, Dr. Pam manages a multi-million dollar book of business as a Senior Account Executive for a leading healthcare organization. Pamala has a demonstrated skill leading: performance improvement projects, strategic planning, policy and procedure review and development, designing and managing social-support programs, advocacy and policy development.

She holds both Doctoral and Masters degrees in Public Administration. She is a certified HIV/AIDS Prevention Instructor through the American Red Cross, a member of the American Society of Public Administrators (ASPA) and holds a Managed Healthcare Professional (MHP) designation with America’s Health Insurance Plans (AHIP).

In 2003, Dr. Pam founded Fertile Ground Foundation (FGF).  Fertile Ground Foundation operates as a nonprofit organization with a focus on improving the personal growth and well-being of communities by providing programs that educate and prepare participants for effective service within society.  She also co-founded Allinois Holdings, an emerging developer in the Mid-South with a focus on revitalizing impoverished communities.

From 2011-2014 she sat on the President’s Elite Council for the National Patient Advocate Foundation an organization with a national focus on promoting access to affordable, quality health care for people with chronic, debilitating or life-threatening illnesses.

Dr. Pam makes numerous stops throughout the US each year speaking at women’s conferences on many topics, some too include: Branding, Building Your Business and Personal Development.  She is also passionate about our youth and dedicated to providing platforms that assist in shaping them for future leadership opportunities.

Karen Lemer (Managing Consultant / Karen.lemer@patientsafety.org)

Dr. Olson-Lemer has worked in healthcare for over twenty years.  An optometrist by education, she integrates her clinical and perspectives in work involving patient engagement, care coordination and performance improvement.

As a healthcare consultant, Dr. Olson-Lemer led engagements throughout the United States focused on quality improvement, chronic care management and operations improvement by developing and implementing performance metrics and measurement systems.

She has also recently worked on engagements affiliated with CMS through the Partnership for Patients in identifying and researching leading organizations and their work on diagnostic errors, patient safety transparency and person and family engagement.

Lisa Morrise (Patient Network Consultant / lisa.morrise@patientsafety.org)

Tanya Lord (Consultant / tanya.lord@patientsafety.org)

When tragedy strikes an individual, it is common for the impact to be life altering. It was for Tanya, a special education teacher turned stay at home mom when her son, Noah, had a devastating healthcare experience. This fired her desire to improve patient safety, quality and the patient experience.  Returning to school, she currently holds a Masters of Public Health from the University of New Hampshire and a Doctorate in Clinical and Population Health Research from the University of Massachusetts Medical School.

As a graduate student, Tanya focused on patient safety research, learned improvement science and research methods while working with many experts in these fields. However, there always seemed to be something missing from the research and improvement initiatives, the voice and experiences of patients. Combining her expertise in Quality Improvement and a passion for including all healthcare stakeholders, Tanya is the Director of Patient and Family Engagement at the Foundation for Healthy Communities in Concord, NH.

Tanya works with all NH hospitals as they partner with patient and families to improve care. Tanya is a PFE Subject Matter Expert with the AHA HRET HIIN project that works with 36 hospital associations and their hospitals.  She is a sought-after national consultant, workshop and keynote presenter. Tanya’s passion, initiated by tragedy, is sustained by hope for a safer healthcare system.

Lyn Rutsky (Sr. Consultant / lyn.rutsky@patientsafety.org)

Lyn’s health care career spans five decades from her teen years as a nursing assistant to multiple positions as a healthcare administrator and for the last twenty plus years as a healthcare management consultant. At every step her philosophy was and energies were focused on quality and patient satisfaction. She was involved in the development and testing of standardized patient satisfaction survey tools for home health agencies and hospitals.

With a Masters in Health Services Administration Lyn consulted on and led numerous management projects across the United States with measurable and sustainable improvement outcomes in quality and efficiency of operations.


Howard Orlando Robinson

is a Retired Senior Enlisted Leader for the State of Illinois. As Principal Senior Enlisted Advisor for Illinois he has been responsible for the oversight of training and morale, soldier and family care issues for Army and Air National Guardsman for the State of Illinois. Provides the States Adjutant General with advice and recommendations on all enlisted matters pertaining to soldier welfare and training.  Howard served as the primary Enlisted Advisor to the Assistant Adjutant General of the Army National Guard. Responsible for all enlisted matters to include morale, welfare of the enlisted force, serving on promotion and selection boards, and representing the command within the enlisted ranks.

Howard is also a retired hospital administrator where he served in various leadership roles with the Cook County Health and Hospital System of Chicago for more than 30 years.  Throughout his tenure he served in capacities that ranged in responsibilities including ancillary services and safety.

Howard is also a long-standing advocate locally and nationally on the issues of equity and quality.  Of his most recently accomplishments Howard has developed a Veterans Commission serving the health needs of this vulnerable population.  He has participated with PCORI, Veterans Administration and currently serves as a patient representative for the TCPI PFE Affinity Group where he is active with the Curriculum Development Flash Group.  Howard manages diabetes and is an amputee.  He possesses a Masters of Health Administration Degree conferred by Governors State University.

D’Anna Holmes

Known for both her experience as the mother of a medically fragile child and her success in leading patient experience initiatives for large scale hospitals and health systems,  D’Anna Holmes has become an expert in the field of patient and family engagement.

In her current role as Patient Engagement Program Manager at Northwestern Memorial Hospital, D’Anna works closely with clinical and senior leaders to hard wire best practices and improve the patient experience. She holds a Masters of Science in Health Administration and was one of the very first in the field to be Certified as a Patient Experience Professional.

D¹Anna credits her passion for patient experience to her son Mason and his determination to live and love without limits.